Our Store Policies
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
Order Fulfillment: Upon ordering, the wearer's correct measurements are required. CxG Zanzibar will communicate via email to confirm fabric selection. Production takes 15-21 days. We provide photos of the finished product for your review, allowing 7 days thereafter for the request of one cost-free order modification.
Shipping Options: We ship globally. You can choose between Regular and Express shipping. Regular Shipping is registered with online tracking (approx. 7-14 business days. Express International shipping is fulfilled through trusted carriers (approx. 3-7 business days).
No Refunds / Exchanges: All custom designs are made to order - according to individual measurements - and cannot be returned or exchanged. Contact us if there are any issues and we will do our best to ensure you are happy with your order!