Our Store Policies

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

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​Order Fulfillment: Upon ordering, the wearer's correct measurements / sizing are required. For custom orders (Elite Collection), production takes 4-6 weeks. For ready-to-wear orders (Resort Collection), orders are shipped out within 14 days. Shipping takes an additional 7-14 days (depending on your location).

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​Shipping Options: We ship globally. Regular Shipping is registered with online tracking (approx. 7-14 business days.

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​No Refunds / Exchanges: All custom designs (Elite Collection) are made to order - in line with individual measurements - and cannot be returned or exchanged. If you are unhappy with ready-to-wear orders (Resort Collection) for any reason, send us an email at info@cxgzanzibar.com to request a store credit for a new purchase. Email us if there are any issues and we will do our best to ensure you are happy with your order!